Warranties & Guarantees
Warranties & Guarantees
• We guarantee that the Glamour Sisters products you receive are of high quality. Bear in mind that the guarantee does not apply to products damaged due to user neglect. The guarantee does not apply to customers who did not follow instructions set for the products, found on our FAQ page.
• If you acquired the products from places other than Glamour Sisters or approved resellers, you must return the products to the location from which they were purchased.
• The Glamour Sisters warranty covers all physical products which you have purchased from Glamour Sisters shop/online shop.
Hair extensions bought online or in store can be Exchanged or fixed in our Bankstown store.
Hair extensions must be picked up within 2 weeks of drop off date.
Please call Salon prior to pick up.
• Our warranty covers defects found in the material or the workmanship, identified through normal usage. This is applicable throughout the warranty period only.
• The warranty period of Glamour Sisters products is 14 days beginning from, and inclusive of, the date of purchase. Any replaced or repaired goods will assume the remaining period of the original 14 days from the date of purchase.
• The Glamour Sisters warranty does not cover damage caused by improper use of the goods, or any malfunctions or conditions that are not the result of workmanship or material.
• Upon inspection and recognition of the defects:
i. Glamour Sisters will replace or repair the products at no charge within 14 days of purchase, provided the defective parts were damaged through improper workmanship and used under normal conditions.
ii. We will cover all defective parts, provided the defective parts were damaged by improper workmanship and under normal usage.
iii. Glamour Sisters will replace or repair the defective goods at no charge provided the goods are proven to be defective under our coverage policy.
• If you find that you have received damaged goods please contact us immediately. We will determine if the goods are subject to our warranty policy. After identifying the problem we will do our best to find the best solution for you.
• Product returns (other than the return of faulty products) should be made within 14 days and following procedures listed in the return policy.
• Glamour Sisters prices are subject to change without prior notice.
• The prices on the website are applicable at the time you complete the purchase process.
• You must warrant that you are agreeing to pay the price of the products bought from our website. You are consenting that, through the payment method selected, you are completing your purchase from our website and that you have sufficient funds to pay for your purchase from us.
• When completing your purchase, you must agree to any additional cost indicated, such as freight.
• You must agree to pay the tax for supplying the products to you.
• You must agree to pay in the currency indicated on the Glamour Sisters website at the time of your purchase.
• For credit cards holding different currencies, overseas transaction fees may apply. This will be determined and set by the financial institution your card is affiliated with.
5. Resale Policy
• We only resell to our end customers. We do not recognise orders from customers who transacted through exporters, dealers, wholesalers, or even from other customers.
• You are warranted as an end consumer unless you obtain authorisation from us or have a trading account with the Glamour Sisters. As an end customer of the Glamour Sisters, you must not resell our products on any platform as much as possible.
6. Product Delivery
• Your parcel will be delivered to the address you have provided in your online order.
• We aim to deliver all products as soon as possible, but estimates are taken into consideration. We aim to dispatch orders on the next business day after your order is placed on our website.
• Orders are sent depending on the shipping options our customers choose. The process of how the orders are delivered will fall under the responsibility of the courier. Glamour Sisters will only replace orders if the orders were lost in transit by the courier. This applies to shipping methods that require no signature/can be left unattended at the delivery address.
• We may change the shipping options if factors such as the parcel’s size, weight, and location of the shipping address affect the shipping method you selected.
• Glamour Sisters do not hold responsibility for orders shipped to invalid or incorrect shipping addresses.
7. International Orders
• Glamour Sisters has no control over customs or import duty tax and we will not be able to advise you on such charges or how they affect your shipment. If you have enquiries you may wish to contact your local customs authority for more information.
• Customs or import duty tax and additional charges of shipping are to be paid by the customer. Glamour Sisters will not pay for these types of charges. Glamour Sisters will not be held responsible if a customer refuses to pay the charges or abandons their parcel and we will not issue any refunds in this type of situation.
8. Glamour Sisters Website
• Glamour Sisters is owned and managed by us. All materials that appear on the website; such as the photos, videos, logos, graphics, and the website design; are owned by us.
• The use of website content is limited to the purpose of doing transactions on the website. Any attempt to change or modify the website in an unauthorised manner is strictly prohibited.
9. User Privacy
• Glamour Sisters, we, who are operating the website, abide by applicable privacy laws. We will follow rules and regulations that are to the extent applicable.
• The collection and use of personal information is solely for providing offers, rewards, mail-outs, and similar types of contact.
• We may also use the information you have provided in sending promotional material, introduction to new products, giveaways, and competitions.
• Glamour Sisters value customer privacy and rights. In this regard, we will never knowingly share the information you have provided to any third party without your consent.
• For users who are under 18 years of age, you must have the consent of your parent or guardian about Glamour Sisters Terms & Conditions before you proceed with your order. You must inform us of your real age and accept and consent with the practices of our Terms & Conditions.